Monthly Archives: July 2012

Empathetic By Design

Full disclosure – I’m a brand research executive and skilled in what is sometimes called “empathetic listening.” This means I’m an inveterate people watcher, instinctively put myself in others’ shoes and strive to figure out what makes people tick.

I’ve been reading up on trends in UX and brand design recently and find that an empathetic approach is highly prized at agencies as various as IDEO, frog design, Landor, and BBDO. Empathy is considered an essential component in up-front evaluation of user needs and, as well, is often leveraged in creative strategy and execution. Consider P&G’s amazing new campaign for the 2012 Olympic sponsorship, “road to glory”,  that recognizes the role played by moms in supporting their young athletes. In this work:

  • Empathetic listening drives insights that fuel creative/design strategy
  • Empathetic messaging is at the center of the executional elements celebrating the games’ unsung heroes…moms

To check out the campaign click here. And look below to see another amazing example of empathetic listening driving empathetic creative – part of a pro-bono campaign by BBDO for the Ad Council.

Moral of the story – empathy opens doors to human understanding and is an irresistible force that breaks down barriers and brings people together.



Filed under Brand Voice, Sense of community, Thirst for knowledge

Thirst For Knowledge

God is in the details.

The existence of Higgs boson, a sub-atomic particle dubbed “the God Particle” because it explains the dynamics of mass, was confirmed on July 4th at the CERN labs outside Geneva.  Peter Higgs first proposed it in 1965, but it took an additional 47 yeas, lots of math, and a $10 billion supercollider to prove it was real. Check these links for a deeper dive:

Amazing, really. Years of struggle to confirm a scientific principle that appears to have no practical value. The Economist put it this way, “The importance of Higgs belongs to the realm of understanding rather than utility. It adds to the sum of human knowledge – but it may never change lives as DNA or relativity have.”

The moral of the story – the thirst for knowledge is a strong, motivating force in human affairs.

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Filed under Thirst for knowledge